Cancellation Policy

Ascend Skin Clinics requires at least 24 hours of notice should you wish to cancel or reschedule your appointment

Should you cancel or change your appointment within the 24 hours, or do not attend your appointment at all, Ascend Skin Clinics reserves the right to charge a cancellation fee of $35.

If your appointments are prepaid, you will forgo one session of your prepaid program.

Refund Policy

Deposits paid for all skin and laser treatments are non-refundable.

Prepaid programs will expire and will automatically be canceled after 18 months from the initial date of purchase.

Ascend Skin Clinics has a no refund policy on purchases if you simply change your mind.

All treatments and services are not transferable to other treatments, other individuals, or other clinics.

Refunds will be provided where required under the Australian Consumer Law.